Refund Policy

Our promise is simple. Wear it for 30 days. If you don't love it, send it back for a full refund.

30 days to decide

You have 30 days from the day your order arrives. Wear your piece, see how it looks and feels, and then decide. It does not need to be unworn, and you do not need to give us a reason.

How to send it back

• Email us at support@helenhopehazel.com with your order number and the piece you would like to return.
• We reply with return instructions and a prepaid return label for US orders, so the return postage is on us.
• Pack the piece securely and send it back following our instructions.

Please write to us before you send anything, so we know your parcel is coming and can match it to your order.

Your refund

• Full refund: you get back the full amount you paid for the piece.
• Quick: we send your refund within 5 business days of receiving your return.
• No restocking fee: not ever.

The refund goes back to the card or payment method you used. Your bank may take a few extra days to show it.

Damaged or wrong piece

If something arrives damaged, or it is not what you ordered, email us right away with your order number and we will make it right.

Questions?

Write to us at support@helenhopehazel.com. We answer email Monday to Saturday, 9 am to 5 pm Eastern time. You can also reach us through our contact page.